I have been a customer for years. They have given me very good advice one example : on buying phones for my daughters. Some she liked , one she didn't like ., and they let me return it no hassles . I also bought a G-1 and I was so nieve, I didn't know the emails and internet was 30/month extra. My daughter was a junior and I didn't think she needed 24/7 access to internet. They again let me return it . I have 5 phones with them at all times. They get me early upgrades by patiently calling the home office and going to bat for you. They are friendly and patient .