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T-Mobile - 1 Reviews - 3700 River Town Pkwy, Grandville, MI - Cellular & Mobile Telephone Service Reviews - Phone (616) 531-5817

T-Mobile

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3700 River Town Pkwy
Grandville, MI 49418
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(616) 531-5817
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T-Mobile - Grandville, MI
T-Mobile - Grandville, MI

Reviews

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Best

I brought a phone in that I had bought off ebay (unlocked- not T-Mobile brand) because I was having some trouble with it. I could not get wifi calling to work or call forwarding. ...

Worst

All reviews seem positive

Best experience I've had with a carrier/sales rep! 5/30/2014

I brought a phone in that I had bought off ebay (unlocked- not T-Mobile brand) because I was having some trouble with it. I could not get wifi calling to work or call forwarding. I spoke with Bart who was a sales representative there. Despite the fact that he had no obligation to help me (I am with t-mobile, but my phone was bought elsewhere) he patiently addressed all of my concerns, first explaining that wifi calling is a feature exclusive to t-mobile branded phone. He then worked extensively to find a solution to the call forwarding issue. He concluded that it must be a defect in the phone's programing since the service was activated for this feature. He took down my number and told me he was going to research this more and apologized that he was unable to help further. I was so impressed by his level of customer service- especially knowing he was not making any money by helping me and knowing that he was supporting a phone that I bought elsewhere. I ended up buying a new LG G2 from him on the spot. What amazing service! more
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  • Connection is good. In a world full of busy and fragmented lives, we at T-Mobile USA, Inc., have this idea that wireless communications can help. The value of our plans, the breadth of our coverage, the reliability of our network, and the quality of our service are meant to do one thing: help you stick together with the people who make your life come alive. That’s why we’re here.

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