I almost always have an appt, but that does matter because the wait is usually like an hour anyways. Totally dumb! They treat their caucasian customers so much better then their asian customers. Im asian so thats probably why my waits an hour. Well, they are rude and yap about other people's business. They will do your hair and then hand it over to one of their workers even for coloring and perm. They have totally fried my moms hair by letting their helper do it. Also, they have told me serveral time to pick other colors or cuts because thats what they like. I do listen to their opinion but if i really want it and am paying them to do it then i expect to get it. Even though their service sucks BIG time, TB,the owner, hair cutting skills are amazing. Is he worth the hassel?????