is was my first experience with syracuse computer store, and it will be my last. took my computer in to the store, with suspected virus, after making a call that i'd be coming by. a service ticket was written up and the pricing information should have been my first indication this might not be a great experience...
service rates are $65/hour. that's steep but not entirely unexpected. however, i was encouraged to spend an additional $20/hour (now $85/hour in case you're keeping track) for ""expedited service."" what's expedited service, i asked? well, if you don't do expedited we probably won't get to looking at it for about 3 days - if you pay for expedited we will look at it immediately and, based on what you've described, have it done for you in a day. great - i need my computer - let's pago up and get expedited.
after 2 full days i'd heard nothing from them so i called. oh, uh, yes, your computer is done - uh, almost. can you come by and pick up this afternoon? great, i'll do that. get there and the computer is still hooked up ""doing a diagnostic and downloading software"" (?), can you come back in a few hours? ok, by now the service issue is really irritating. no, i can't come back - you told me it would be done - i paid ""expedited"" for it to be done YESTERDAY. so after $170 + tax i get my computer back and, guess what? the virus is gone but they've installed a filter on video viewing that requires me to take it back - again. we're up to 4 days without a computer now and it's still not fixed. when i brought it back in a second time the two owners (husband and wife team) were incredibly rude and dismissive and interruptive. i just wanted to talk to the tech who worked on my computer - who was quite friendly and kind - and get this fixed. ""he works for me - you should talk to me"" said the owner. uhh, no, i'd like to talk to him since he knows what's been going on.
computer is back in my possession nearly a week later all-told, to the tune of over $230. i will not go back. bad customer service and sketchy repair work that doesn't inspire confidence.