I have been a customer of this store for the past 10 years, and was recently quite upset with their return policy and hostile customer service. My last swimsuit that I purchased has upheld through all my lap swimming needs for the past 2 years, including swimming in some pools and hot tubs where the chlorine level was most likely higher than it should've been. However, I have had suits in the past (both Speedo and TYR) where the elastic has gone bad over night after one swim in a pool with incorrect chlorine levels. I came to Swim N Things in search of a suit that would be more likely to withstand the chlorine, like my most current suit had done. \r
After some discussion about the differences between Lycra and Polyester with the salespeople, they had convinced me that polyester was the way to go--that it would withstand the chlorine, unlike Lycra, but that it may ""stretch."". No big deal I thought, so I purchased the expensive suit. I've had the suit for a month, and it has already lost all of it's elasticity. \r
When I returned to Swim N Things with the month-old receipt to discuss the problem, the same salespeople became immediately defensive and said I bought the suit too big, this is why it lost all elasticity and that they would not take the suit back (this was before I even suggested that I hoped they would return it). They blamed me entirely for the suit's defects and did not so much as lend an open ear to my concerns. \r
Their quick retorts make me think this is a problem that occurs there quite frequently...\r
Needless to say, they would not give me the names or numbers of the store owners or their direct suppliers either.
Pros: Good selection of suits, but not necessarily sizes
Cons: Poor customer service and return policy