I WAS a regular customer at Sweet Lily, despite their very high prices. Time after time, I was made to wait for my mani / pedi despite long-standing appointments. Still I said nothing because it's hard to find a clean place, and the technicians were good and friendly. The last straw came when the owner one day wanted to close shop early. I had had my appointment booked two weeks prior to this, mind you, and called to confirm it the day before. Instead of being told that I would be the last appointment of the day, the owner said nothing. The day of my treatment, she told me they'd be doing my manicure first, which I found annoying because it left me with no time for my pedicure to dry. Once the services were finished, the owner literally turned off the lights and a.c. and started to pull the window grate down. Shocked, I explained that I wanted my *very expensive* mani / pedi to dry before I left. The owner told me -- on a 90 degree day -- to sit on the bench in front of the store, because she had a wedding to go to. I told her I didn't think that was right, and that she should have warned me she needed to hurry me out. She literally said ""fine, sit here all goddamned day!"" SERIOUSLY? What a B! The least she could have done was warn me when the appointment was made! that was it for me. On many occasions prior I witnessed what a ditz she was. Totally unprofessional. I'd rather spend the money at Jin Soon or Rescue! Nicer spas, anyway.
Pros: Good technicians, clean.
Cons: Manager is unprofessional and unreliable.