We are annual visitors. For over 15 years we have purchased flowers from this firm for others and received them from others often ordered by phone or online. Local resident recipients of our gifts have been impressed with the tropical arrangements when expressing their gratitude. On only one occasion did we report by e-mail and phone to Sweet Leilani that we found the flowers were past their ""best before"" date. They were repaced with a new arrangement of fresh flowers promptly and with sincere apologies. From the receptionist to the delivery man our concern was handled prmptly, regret and apologies expressed, with utmost courtesy and respect. We have no hesitation recommending this florist.