Our family has been using Suttons for over 30 years, and they have always went above and beyond what we expected. Suttons has done our roof, siding, windows, and remodeled our entire kitchen. The men are always polite and very professional, and we always received great service. We had a problem with squirrels chewing through our sewer vent pipes, and they fixed it for free, even though the problem had nothing to do with the roof they did for us and it occurred 8 years after the warranty expired. I can't say enough good things about the company. I read a complaint from Jai S about a problem with his mother's roof, maybe he should just call the folks and ask to have someone take a look at it. If it's something related to what Sutton's did, I'm sure they would take care of it. The haven't been around for over 60 years for nothing. Then again, some people just have an ax to grind.