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Sutton's Inc. - 18 Reviews - 1926 N. Peoria Rd, Springfield, IL - Builders & Contractors Reviews - Phone (217) 528-3911
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Sutton's Inc.

1926 N. Peoria Rd
Springfield, IL 62702
(217) 528-3911
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Sutton's Inc. - Springfield, IL


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It was a difficult job for all concerned but it was done well + it looks good + I feel it will serve the house well


Sutton did my parent's roof last summer and it was not that good. When they came back for the final payment, they agreed to come back and redo the bad parts, but they never showed...

Editorial review from Citysearch 3/29/2014

I do not recommend Sutton’s for any home repairs. I had a pipe burst above my garage at the end of February. I had an insurance adjuster come out and he recommended Sutton’s for the drywall repair. I contacted Sutton’s on March 4th and they came out to the house on March 7th. The gentleman who looked at the damage said he would get back to me and that was the last I heard from Sutton’s. I called a week later on March 14th and left a message saying I would be out of town the next week but back on the 22nd. I expected something in the mail or a call back and received nothing. I called the guy who was supposed to give the estimate on Monday March 24th and asked about the estimate. He said he had received my message and was just getting the estimate together and asked how I wanted to receive it. I gave him my email address and expected the estimate that day. When I didn’t receive it I emailed the general email address on the website and referenced the individual that was supposed to give me the estimate and basically said I did not receive it and here is the correct email address if he wanted to just reply to it. On Wednesday March 26th I called again and spoke to the guy and he said he would send it right out. That is the last time I heard from Sutton’s. As of today Saturday March 29th I still have not received the estimate. Twenty -two days after they visited my house they have not bothered to call me email me or contact me in any way. The job is only a $2000-$3000 dollar job but apparently they are to busy to call or contact me and provide some level of customer service. If they did not want the job I wish they would have told me that when they came to see the damage. This is perhaps the worst customer service I have ever received. I decided to not used Sutton’s due to the fact that I cant get them to contact me or give me an estimate. I do no recommend Sutton’s. more

it was done well + it looks good 11/4/2010

It was a difficult job for all concerned but it was done well + it looks good + I feel it will serve the house well more

Good attention to detail. 10/13/2010

Attention to detail very good. Sales rep and worker kept us up-to-date. Like being able to work via e-mail. more

Excellent Experience ! !! 10/7/2010

Thank you for an excellent experience. A special thank you for getting this project completed before Chucks return from the hospital . more

Jim Y. was very pleasant. 9/22/2010

Jim Y. was very pleasant. more

Kevin picked out good shingles to use. 9/13/2010

Kevin picked out good shingles to use. Job was done excellent. Did a excellent job also. I'm glad he used the lead pipe flashing for vents- not rubber. more

We're already noticing a big difference 9/10/2010

I appreciate your willingness to schedule work crews around out household's work and vacation schedules. Our neighbors home complimented us on the look of our new roof and the work crew was very efficient in completing most of the project and clean-up in one day! We're already noticing a big difference in our electricity bill due to the new roof (and improved performance of our central air conditioning.) more

Thank you very much 9/8/2010

Rich has a very creative skill and I appreciate his professionalism and detailed work - Thank you very much\r more

The job was done right 8/24/2010

The job was done right and I'm well satisfied as well. I recommend you to others\r more

a great group of men 8/12/2010

All the workers were gentlemen , neat clean, a great group of men\r more

Nice work all around 8/6/2010

Nice work all around\r more

Would recommend to others! 7/26/2010

Excellent service as in our previous experiences with Sutton. Would recommend to others!\r more

did an excellent job!!! 7/22/2010

Curt, who installed most of the windows did an excellent job!!! Inside and out.\r more

cleaned up exceptionally well. 7/19/2010

The crew was the best we have ever had do any work. They were very hard working, cleaned up exceptionally well.\r more

extremely professional 7/12/2010

Tom was extremely professional + knowledgable about the project.\r more

We are very happy 7/8/2010

We are very happy with the look of the siding + the job too.\r more

Couldn't be happier! 6/20/2006

Sutton's recently renovated the exterior of our home, and we are beyond pleased with the work! The carpenters were professional, polite, and did a great job. We continually receive compliments on our home from the neighbors, and our home is now one of the best looking on the block. We also appreciate how easy it was to work with Sutton's sales rep, he won our trust and we'll definitely call him again! Our experience was A++ and we'll be sure to recommend Sutton's to all of our friends! PROS: Very thorough, Attention to Detail, Easy to Work With, A Name You Can Trust CONS: more

Great service and people. 6/14/2006

Our family has been using Suttons for over 30 years, and they have always went above and beyond what we expected. Suttons has done our roof, siding, windows, and remodeled our entire kitchen. The men are always polite and very professional, and we always received great service. We had a problem with squirrels chewing through our sewer vent pipes, and they fixed it for free, even though the problem had nothing to do with the roof they did for us and it occurred 8 years after the warranty expired. I can't say enough good things about the company. I read a complaint from Jai S about a problem with his mother's roof, maybe he should just call the folks and ask to have someone take a look at it. If it's something related to what Sutton's did, I'm sure they would take care of it. The haven't been around for over 60 years for nothing. Then again, some people just have an ax to grind. more

never came back 5/24/2005

Sutton did my parent's roof last summer and it was not that good. When they came back for the final payment, they agreed to come back and redo the bad parts, but they never showed back up. I would definitely not recommend them to anyone because they dont keep their word! more
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