I purchased a Weber gas grill at Sutter Home & Hearth in Woodinville. The customer service within the store was excellent. When I got home and began assembling the grill, I found that one of the frame pieces was missing one of the welded tabs that is required to put the frame together. I called Sutter Home and Hearth and was told that I needed to call Weber and that they would help me. Weber asked me to take a picture of the defective parts, email them, and that they would mail out new parts and it would take 10-14 business days to arrive. I then called Sutter Home and Hearth and inquired if I could return the grill as I was planning to have a party and prefered not to wait to receive the parts from Weber. I was told by Cory that it was the store policy not accept defective returns, that I would have to deal directly with Weber. I told him that I needed to have a grill prior to 14 days, and asked if they could swap out the grill for another grill, He said that they would not accept the grill unless I could return the grill in the box exactly as I had recieved it. I told him that this was impossible, as we had removed all the parts, cardboard and plastic prior to assembly, He told me that I needed to come into the store and speak with the manager and the manager would determine if they could do anything to help me. I asked to speak to the manager on the phone and he told me to come in. We decided that we did not wish to have any continued contact with a store who will not stand behind the products that they sell and that we would deal with Weber directly. I would not recommend this company to anyone as this is very poor customer service.