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Sutherlin Mazda - 1 Reviews - 3546 Buford Dr, Buford, GA - Mazda Dealers Reviews - Phone (678) 714-9000

Sutherlin Mazda

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3546 Buford Dr
Buford, GA 30519
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(678) 714-9000
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Three years ago my wife and I bought a new Mazda 3 at Southerlin as an economical ride, during these times of high gas prices. The buying experience was fine, but the nightmare s...

Won't honor warranty 12/21/2011

Three years ago my wife and I bought a new Mazda 3 at Southerlin as an economical ride, during these times of high gas prices. The buying experience was fine, but the nightmare soon followed. At the time of purchase we bought a ""coupon book"" for oil changes. It was supposed to come in the mail. It never did. Every oil change was a hassle with the service department to confirm we had bought the coupons. Every time they promised to send them in the mail. FAILED promises every time. We misplaced a key once and bought a new one for $100 dollars. When the old key was found, the new one no longer worked. Seems they forgot to properly activate the new key. The car would only recognize 2 keys. It had to be reset to recognize the 3rd key. Wasted trip. The car was recalled for a safety problem. Over and over we tried to schedule the fix. Over and over they couldn't do it on the day we picked. They complained that Mazda was rationing the ""fix it"" parts. It took something like 6 months before the work was done. Then there was that time we parked in our garage only to discover the next morning, that we had a 5 inch crack in the windshield. This crack started from the edge. Since there was no sign of an impact, the warranty should cover it. Wrong. They argued that an impact must have invisibly weakened the glass causing it to crack later. So despite having no proof, they refused to honor the warranty. Now for the final straw. The clutch started to slip at 34,000 miles. You need to know that my wife was taught to drive a stick by her mechanic father. He was a perfectionist. Then, she taught me. This was our 5th car with a stick. The other 4 never had clutch issues. I hammered 2 of those cars pretty good in my youth. A ""Rabbit GTI"" and a turbocharged ""Dodge Spirit"". Now older, we bought this car as an economy gas sipper, and the clutch goes out. We know how to drive a stick. No riding the clutch. No clutch braking. No over reving the engine on shifts. We have a flat driveway and street; so there is little hill holding ever required. Most of those miles are highway miles, so there isn't a lot of stop and go driving. Still, the service department claims bad driving, probably riding the clutch, caused the problem. This is laughable. Their whole attitude is, if you can't prove it is their fault, then they won't honor their warranty. You may think I am exaggerating because I am mad. I can honestly tell you I have never had a single good experience with this service department. more
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