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Susquehanna Craftsmen - 0 Reviews - 425 Bolton Dr, Harrisburg, PA - Construction & Repair Reviews - Phone (717) 540-9696

Susquehanna Craftsmen

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425 Bolton Dr
Harrisburg, PA 17112
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(717) 540-9696
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Editorial review from Citysearch 4/7/2014

We noticed that the foreman of the job NEVER showed up at 8am as we were told he would. However, we were still being billed for a start time of 8am. When this was brought to his attention he used the excuse that he was getting supplies for the basement. When you are paying hourly, DAILY trips to the hardware store should be avoided.\r On a few occasions we had to contact Susquehanna Craftsmen to point out their overages on their recorded man hours. They would acknowledge their mistake but instead of refunding us for the time discrepancy, Susquehanna Craftsmen stated they would put the money toward ""in-stock supplies"" and future labor bills. This continued to happen week after week. In fact Susquehanna Craftsmen tried to bill us for an entire day worth of work (16 hours) for a day they were not even there. This so called mistake was corrected at first but then added back onto our final bill.\r During this time we began to grow more and more skeptical of Susquehanna Craftsmen. So we then decided to ask for receipts for materials purchased with the allowance money already provided to them. A few weeks later Susquehanna Craftsman supplied us with those receipts. We went thru each item one by one looking up item numbers online and matching them with that of the hardware store where each item was purchased. On those receipts we found items such as grass seed, fertilizer, dog bones, a new drill, and a charity donation, just to name a few.\r We were also periodically billed for in stock supplies. These were items that Susquehanna Craftsmen already had on hand. We were told this amount totaled $1,150.00. Nearing the end of the project we asked for a list of the in stock supplies used in our basement. Susquehanna Craftsmen agreed to give us the list, and it totaled $320.00. Susquehanna Craftsmen failed to recognize that we were keeping track of what was paid to them, and in fact, separate checks were written specifically for in stock supplies. Again, we were told that this overage would just go toward future man hours.\r We had problems with the quality in multiple areas of this project as well. Several of these issues were never resolved. In some instances where the problem was resolved, we were billed for materials used to correct them. In the end we are still left with a damaged bar top, a horrific stain job, and a basement that is still not totally finished.\r I could go on and on about how disappointed we are with Susquehanna Craftsmen. To top things off we received a letter from Susquehanna Craftsmen stating that we still owe them $1079.51. This was up from the first letter where they stated we owed them $500.00. Susquehanna Craftsmen stated they will not honor one year workmanship guaranty with any unpaid balance. We believe by inflating the balance this is their way of not having to make future repairs.\r more
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