I have never written a review, but then again no restaurant has ever been bad enough to motivate me to register on this website, expose myself to spam and write a review to warn others. First, I had nothing but high expectations for this restaurant when I heard ""Susanna Foo"" stamped to it. But, how incredibly disappointing. The service AND food are just bad. It's one thing when service is bad and the food is good. But, when it's both, why even bother unless they're giving it out for free? The service is so SLOW. When the entrees FINALLY arrived, one was missing. Since the waiter was no help, I finally decided to talk to the manager when I noticed the sauce in our Ma Pao Tofu dish starting to separate. The manager moved quickly, but just as he moved into action, the waiter appeared with the missing dish. So, the manager walked away, never to be seen again. As the waiter appeared with the dish, not one apology or explanation for what had happened even though it was obvious that the kitchen had just forgotten. The waiter wasn't even embarrassed by the mistake. So, as my friends finally began eating their cold dishes, we realized that the food had not been worth waiting for. The vegetables in the Vietnamese Filet Mignon were overcooked and mushy, the Ma Pao Tofu was tasteless and the Mandarin Crispy Shrimp was overcooked and not crispy. My late Sesame Chicken was also tasteless. It also arrived without rice, so I had to flag down the waiter again. The only dish that wasn't bad was the Spicy Mongolian Lamb. I was so surprised by how bad the food was. Was I eating at a Chuckie Cheese? The worse part of the experience, was that no one, not even the manager, ever apolgized to us. A simple apology would have been nice. There are so many restaurants in Philly, don't go to Susanna Foo's.
Cons: Slow and Uncaring Service; Bad Food