It was our first time. They did most of the special requests, like cleaning the windows, refrigerator, but they did not finish the basic cleanings right. Things that were not cleaned: microwave oven, kitchen countertop, the stove burners, range hood, floors in most rooms and front and back stairs were not mopped, under couch, french door. Worst: RAW CHICKEN, frozen food thawing on countertop. I spoke with customer service and she said she would talk to the owner. Noone called back and they charged my credit card the full amount. When I called back, the owner said she had sent me a letter and she did not want discuss it with me, that her customer rep had already spent over an hour with me and that I can take the issue anywhere else. I DO NOT RECOMEND them at all.