i knew shopping at Sur la Table was a mistake, yet i foolishly chose convenience over quality. wanted to buy truffle salt as a gift -- i regularly use black truffle salt and asked the gruff woman behind the counter if there was much of a difference between black or white, as i was thinking of buying white this time (got sucked in by the nice packaging). she was no help at all (and even provided wrong information), frankly didn't want to be bothered with me. (i guess if i wanted to actually sample the salt i should've gone to The Meadow on N. Mississippi.) no big deal, i'm used to this kind of service from this place, as i work nearby and often spend my lunch breaks shopping. anyway, i choose the white truffle salt and immediately go drop off the gift. to my horror, the recipient opened the salt to find it congealed and rotten-smelling -- it had gone bad. on closer examination i realize the expiration date displayed on the jar shows it had expired. i'm horrified but too embarrassed to let the recipient know anything was wrong, they thought it was normal. i quietly said my goodbyes, totally mortified and hoped they were none-the-wiser. i call Sur la Table just to give them a heads-up they have expired merch on the shelves, not to complain or ask for my money back, JUST to let them know -- WOW. i couldn't have been treated more rudely. screw this place and their crappy, insulting attitude.
Pros: more convenient than williams-sonoma
Cons: the sour-grapes staff with a chip on their collective shoulder