I was so happy to find Sur la Table in NYC. I was a long time customer at the the Chicago store and became a customer of the Spring St store the day I moved to the city. The product selection is great and the staff is warm and attentive. The people who work there seem to be accomplished home cooks/former pros and can answer any questions you may have.\r
Management does leave much to be desired. I recently purchased a stove top espresso maker and when I used it for the first time it leaked at the base. Instead of just replacing the maker I was subjected to an obnoxious game of twenty questions at the hand of the store manager Henry. To make a long story short he came to the conclusion that despite the fact that I have been using an espresso maker for about 20 years I suddenly took to burning this one beyond being functional.\r
In the end I received a replacement but only after being chastised for something that I did not do. I have since shopped in the store and had Henry help me which has brought me to the following conclusion. Henry uses a smug, all knowing exterior to hide the fact that he knows less than his ""subordinates"" (I spent 8 years of my life in Chicago working for someone with this same personality disorder).\r
If you want a great experience look for Julia or Craig, They are real cooks and attitude free and they always are willing to help me when I am in the store.\r
Pros: Gorgeous store, wonderful salespeople.
Cons: Obnoxious management.