I had a reservation for 2 adults to be picked up at La Guardia airport at 3:45PM on August 17, 2011. I called at 4:05 and after numerous calls to Supershuttle, the van arrived at 6:30PM. The driver told us we were lucky he was there and refused to take a family of 2 adults and 4 children, who had reservations and had also been waiting the 2 1/2 hours. He gave a ridiculous excuse that he expected younger children and mentioned expecting infants with car seats, who would have taken up even more room in my opinion. The children were thin and I would estimate their ages to have ranged from 6 to 13 years old. When I protested to him leaving the family, I was told to be quiet or I would be left at the airport! We had to load our bags in the back. He proceeded to the next area of the airport to pick up 3 more people. The airport ground transportation employee was waiting for him and told him he needed to return for the family he left behind. We returned to the other area of the terminal, picked up the family and left the airport at 7:04 (3 hours after we had called for a pick up).
After all the stops and a very near accident because of the Supershuttle driver cutting over 2 lanes to the left of us to make a left turn in Hempstead, I arrived at my door at 9:05 PM. It had taken 5 hours to get home ... a trip that takes 45 minutes by car. I am leaving out plenty that went on during the trip because I would end up writing a book. DON'T EVER USE SUPERSHUTTLE !!!