I am a fan of Supercuts -- cheap, relatively stylish haircuts suit me fine. I've gone to Supercuts around the country in all the cities I've lived in, and generally had good experiences. This particular location, however, on 3rd Ave near 32nd St, was the most dismal Supercuts I have ever come across.
The facility itself was not clean -- there was hair everywhere, and some of it had been there awhile. The staff barely communicated with me (I was the only customer on a weekend afternoon, which perhaps should have tipped me off). There was a brush/clipper salesman there and the woman cutting my hair was far more interested in him than me.
I asked for a 1-inch trim and a few layers around my face -- basically easy maintenance on my last cut. I tried to engage the woman to be sure she understood me, and after a few minutes she'd convinced me that she and I were on the same page. I must have said "very basic" about six or seven times...
She then proceeded to chop me like there was no tomorrow. She gave me something entirely different than what I'd asked for. I'm going to have to get another haircut to clean up the mess she made of my head. AND, in the middle of the cut, a bandaid flew off her finger and hit me in the forehead. Needless to say, I was far from satisfied with my experience at this location.
Supercuts in general are fine -- they are McCuts, and if that's what you need, they're more than capable. But avoid the 3rd Ave/32nd St location like the plague!! They were, in one word, AWFUL.