Superchango, while appearing to be a professional tattoo studio lacks much in customer service. I've received three tattoos from two artists there; however, I have been stood up on appointments/reservations three times as well. Once, I showed up for an appointment, and the artists said, ""Oh, man! Sorry. I forgot all about you."" He stayed to do the work. The work was good. The artist does have talent. However, when I showed up for another appointment (made well in advance), the same artist was in the middle of tattooing someone else, did not recognize me from our previous tattoo session, and said--once again--""Oh, man! Sorry. I forgot about you. Can you come back some time next week?"" This really isn't something one wants to hear, especially when this person is supposed to be a professional and who is doing some very personal work for his clients. The last time I went there, I had made an appointment with a different artist. I cut out of work the second I could, battled traffic, and got there just as soon as I could to get started (just like the artists had suggested I do). When I entered the shop, my tattoo artists was nowhere in sight. When I asked where he was, the other artists just said that he went out the night before and was just too hung-over to come in and to tattoo. To me, this just seems irresponsible. I guess that the work that comes out of that shop is pretty good, but the business end of the shop leaves A LOT TO BE DESIRED! These guys give decent tattoos. They just act as if they have achieved some sort of celebrity status. Not quite. Not yet.
Pros: The tattoos usually look pretty good.
Cons: Customer Service.