I've been using the drop off/pick up service here for about a year. Generally the service is just ok. I wait usually 30-45 minutes for pick up and the woman never speaks English, can't tell me when I'll receive my clothes back and is usually on her cell phone. Today though, I sent out my laundry as per usual, giving the woman one bag of laundry to be washed and dried and a 2nd to be washed and line dried. After waiting 2 HOURS for pick up, I got a call a few hours later saying my laundry was ready. It came back and my line dry items had all been put in the dryer. Some are now ruined. I called to ask what happened and the woman who answered the phone said the delivery girl never mentioned the line dry bag. I am furious! They will not credit me any money. On top of all of this, they failed to return my detergent, softener and dryer sheets and told me they can't bring them back now because I live too far away. I am beyond angry and upset over the damages to my personal items. She was yelling at me on the phone. SO inappropriate. I will not be using their services again.