2/3/12 Twelve Noon: Myself, my spouse and our 6 year old child stopped by Super Buffet.
There were no prices posted, so we asked. It was one dollar per year for children, and $11 per adult. We didn't ask about drinks, that is our fault. (FYI Drinks are not included, but they are stale!)
The food left everything to be desired. ""Steaming"" food (it was really the hot bar that was steaming) was lukewarm. Which you don't find out until you put it to your mouth. That turned to ""cold and disgusting"" pretty quickly.
Several foods intended to be crispy were soggy and stale.
The waitress brought our son water in a 20oz open topped tumbler, full to the brim. I understand if you don't have smaller cups, but any waitress should know better than to fill a large cup to the top for a child sitting at a table that's armpit level. Our 6 year old *needed help* getting a drink so as not to dump the entire thing in his lap. Requests for a smaller cup were completely ignored, I have no idea if they own smaller cups.
The napkins in the tabletop dispenser smell like insecticide. (Luckily the napkins wrapped around the silverware don't) Three other diners sitting nearby loudly agreed.
There is also a major communication problem. When asking a question or making a statement to an employee you only get a Yes/No and a smile in return. And the Yes/No was never a logical response to the question or statement.
A busboy tried to take my plate from right in front of me, as I was eating, six or seven times.
The cherry on top of the cake from hell: the bill.
Our bill was $44.
I am still so angry.
If this had been any other type of business (where I had not already consumed the good) I would have refused to buy and walked out.
AND THEY KNOW THAT.
That's why they LIED about the prices when we asked.
-We were charged FIFTEEN dollars per adult. That's an extra $8 (for two) over quoted price.
-One unsweetened tea and one soda were $3 each.
-Tap water was a dollar. A dollar for 10 cents of tap water!
-Buffet for a 6 yr old: Six dollars right? No. Seven.
Never in my life have I been so furious as I paid for something.