I've had an account with Suntrust in one form or another since 1995. Early this year, however, I started having trouble with them. It began simply, with strange mishandling of various debits from my account, then it degenerated from there. After having to go into their offices eight times in six months (including transferring my account once to see if it was just the branch I was doing business with), I cancelled my checking account. The only thing is, they didn't cancel it. They closed it, then when my dvd club charged a purchase to the wrong account, they *reopened the account without my permission*, paid the bill, and charged me fees. This resulted in a week-long insanity, which Amazon compounded by also charging the wrong account. The branch manager got involved, and he was nothing but polite and accomodating, but it still took days to get it all sorted out. I applaud their manager for the special effort he put into making me happy and getting my problems resolved, particularly when I was leaving his bank, but if they had handled everything that well from the beginning, they would still have my business.
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