I am editing my previous post, because when I posted originally, I was not upset with this company (and plus I worked there!) I didn't want to lose my job because I was pregnant, and I was really sure what they were capable of doing! Now I know!
If you have to rent, Sunscape is one of the most visually appealing apartment complexes in Roanoke (besides the drainage ditches termed "ponds" out front.) There are only a few options in Roanoke that are actually new and nice... which is one of the reasons I ended up here. We found Sunscape because we were looking for an apartment. I already had a job, but when there was a job opening at this pretty place, I was excited. We not only took the apartment, but I got the job. Everything seemed to be turning out great for us.
MOVING INTO SUNSCAPE TURNED OUT TO BE ONE OF THE BIGGEST MISTAKES I'VE MADE!
1. It is over-priced. Glade Creek and the Orchards are just as nice, and they are cheaper! There is absolutely no reason for Sunscape to be $100 more than than their competitors, unless you are trying to weed out certain incomes?
2. You'll get nothing but excuses. If you have an issue, you'll get the run around. The office staff can't really do anything for you when it comes to rent invoicing issues, etc. The home office is in Indiana, and they couldn't care less about you. You'll get excuse after excuse after excuse.
3. Over-priced water. Suncape bills you for your water, and they pay a lump sum directly to Roanoke County. My bill went from in the $30's to $3 and some change... and then it started to level off around $16-$21. I was told when I moved in that it averaged around $8-$12. Water is a fraction of a penny per gallon from the county, so it is hard to believe a couple of people can use 7,000 gallons a month, in any given month! If you have a dispute over your water, you have no proof as to what you used - you will be stuck with whatever you are billed.
4. High utility bills in general.
a. Sunscape was supposed to get their own high speed internet access, but that never happened. I waited and waited and waited. The *ONLY* high speed option is Verizon. With a basic phone line and DSL, my bill was around $100 a month after the promotional period ended. (They gave me about 3 months at a lower rate.) I called them, and they said it was due to taxes, blah blah blah... but my internet was supposed to be $30 and my phone was supposed to be $30. How is that $100?
b. Our electric bill started off at $40 a month to COOL a third floor apartment. That is about average for a well-insulated apartment that you don't keep 60 degrees. I cooled an apartment in Myrtle Beach for the exact same amount. When winter came, our bills started to go up. We thought it was normal at first, until we realized our heat pump wasn't working properly. I worked there, so I kept asking for it to be fixed. No one listened, and I was even yelled at so badly I had to leave work in tears. All I wanted was my heat pump fixed, it was hard enough to make ends meet with all the other problems we had living here. The heat pump continued to get worse and worse, and we were told it was fixed, but it wasn't. Our electric bills were around $80 - they doubled. The problem with the heat pump is still unknown, but my husband had a few ideas about what was going on. They wouldn't listen. Our bills were high because the EMERGENCY heat stayed on constantly - it had to in order to keep our apartment warm - our heat pump wasn't working!
5. Dog Poop. There are a ton of people who absolutely will not pick up there dog's poop. This is no fault of Sunscape's, but it does make it an even "crappier" place to live.
6. My job. I really liked my job at first. This really could have been a dream job. I worked my butt off, 40 lbs heavier because I was pregnant. I showed apartments and did everything I could to lease. I worked on commission, and a lot of my commission was taken away for absolutely ridiculous reasons. There could be one missing signature or date within 30 pieces of paper - NO COMMISSION. Sorry! You had to have everything perfect with the paperwork the first time it was sent in, or the company did not have to pay your commission that you earned for leasing an apartment. Now, the apartment was still leased indeed - they still benefited from my hard work - but I was without that extra money I worked so hard for. This is why I left the company.
These are nothin but 100% facts - I do not want some other unsuspecting person or family to go through what I did. This put undue strain on my life in general, and my time in Roanoke was very unpleasant. You don't have to believe me, but at least ask around... find someone who has lived there and moved out! They will back me up all the way!