Had an appointment today, called to let them know I was running about 5 minutes late due to the rain and an accident on 620. They showed no appointment for me. I had booked two separate appointments about 5 days earlier (one today and one for next week)! I drove 20 miles and this guy, Steve, tells me he has no appointment for me. So I tell him I had booked several days ago and have driven pretty far from my house...can he squeeze me in. "Well, I don't have a technician here today.." I am pissed by now, and ask "why not??". He tells me,
"Well, we book about 30 appointments a week so things happen". I replied "Then you obviously need a better system of keeping track of these appointments."
To which STEVE in all his customer service GLORY replies "I don't appreciate your tone and one tan isn't gonna make or break me, and I don't need your business"
Well, Steve, hopefully you lose more than one tan as a result of this exchange. I called another tanning center that day and they were able to see me. And I will make sure that as many people as possible know how awful my experience with Sunlounge Lakeway was. Good luck Steve!