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Sundance Balloons Flight Line - 3 Reviews - , Austin, TX - Other Reviews - Phone (512) 257-1211

Sundance Balloons Flight Line

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Austin, TX 78759
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(512) 257-1211
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When you call Sun Dance to book your "dream" hot air balloon ride they happily insist you must pay in full for your flight. My belief is they know full well that 9 times out 10 yo...

Sun Dance holds you and your money hostage!!! 9/14/2012

When you call Sun Dance to book your "dream" hot air balloon ride they happily insist you must pay in full for your flight. My belief is they know full well that 9 times out 10 you will never get off the ground, and in the hopes that you will became so frusterated with all the cancellation and lip service that you will give up and walk away as they do not want to give you back your money alwasys quoting "no refund" your flight has been cancelled due to weather. I am still waiting to get off the ground now at the end of the second season and up to 12 dates being cancelled to date. Very, Very unhappy PTdragonfly more

Don't do it 10/4/2010

I would not recommend Sundance balloons to anyone hoping to give a Hot Air Balloon ride as a gift for an Calender dependent event (Birthdays, Anniversaries etc). The likelihood of them canceling your scheduled trip is great due to the weather usually being outside of ideal conditions. This means you will have to wait a ...few weeks (or months) to find another flight suited for you. Which can also easily be canceled. Once your coupon expires for the year, you have to call and hopefully get them to extend it until next year, by which time, your event has long since passed, and any money you put towards it is lost to unusable tickets until next year. No refunds, regardless of the situation. All in all... incredibly disappointing. The only way out is to try and sell your voucher... which no one will want since they can't use it until next season anyway. more

Full Of Hot Air -- Not The Balloon! 8/21/2005

There were four of us who paid for a balloon ride, we never actually got off the ground. The phone number they give you to talk to your pilot, is just a answering machine. We never got to talk to an actual person except the person in Canada taking our money when we made a reservation. They don't call you the morning of your flight to tell you if you are actually going to fly out -- no, that would be too much customer service! "You" have to call an answering machine. If they cancel your flight which happened "several" times to us -- the other couple lived 3.5 hours away and drove in the night before each time -- you have to call Canada to reschedule. No, not once did we speak to anyone locally even if the phone number is 512! It was all such a hassle and ruined the whole dream of being in a hot air balloon. They refused to refund our money even though this entire situation went on for "months". We ended up disputing it with our credit card company and they gave us our money back. There has to be a better company to do this with. This was in 2002 and we still haven't attempted another company. That should tell you that this was a horrible experience. My husband wants me to add, that we received several cancellations stating that the weather was too bad to fly. Yet, the weather was beautiful and there were other hot air balloons flying those days. There is nothing more disappointing to see other hot air balloons flying when your flight was cancelled. We don't think they actually had a pilot to fly us because the weather was "never" good according to them. more
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