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Sun State Ford Inc. - 25 Reviews - 3535 W Colonial Dr, Orlando, FL - Auto Repair & Service Reviews - Phone (407) 299-5900

Sun State Ford Inc.

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3535 W Colonial Dr
Orlando, FL 32808
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(407) 299-5900
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Sun State Ford Inc. - Orlando, FL
Sun State Ford Inc. - Orlando, FL
Sun State Ford Inc. - Orlando, FL
Sun State Ford Inc. - Orlando, FL
Sun State Ford Inc. - Orlando, FL
Sun State Ford Inc. - Orlando, FL
Sun State Ford Inc. - Orlando, FL
Sun State Ford Inc. - Orlando, FL

Reviews

( 18 )
( 2 )
( 0 )
( 1 )
( 4 )

Best

Referred a coworker to Sun State Ford this month to look at 3 used trucks. She drove in from 60 miles away and visited the dealership by herself. She remarked how courteous the...

Worst

Bought a new car....notice I say new.. and was not given both keys..somehow they misplaced a set of keys. I was told to come back and have a set made....really?? how can that happ...

Editorial review from Citysearch 1/11/2015

Sun-State Ford...\r \r Service Department! We took our new 2014 Escape in for its first oil change on January 10th, 2015. The man changing the oil was Edward, \r \r The car has a skip-plate that covers the underside of the engine and must be removed before you can change the oil/oil filter. Both me and my wife were sitting inside the break-room and could see into the bay area as the oil was being changed. Edward removed 8 screws to remove the skid-plate, but failed to reinstall all 8 screws upon reinstallation of this Skid-plate! Edward only reinstalled 2 screws.\r \r When I questioned Edward about this he was white faced, and said to us, ""I think so!? I could check for you! Edward new he had not reinstalled them. I went back to the Service-writer Dug, and told him again the screws didn't get reinstalled...that just after 5 min's from the time Edward finished and drove the car out to us that Edward could remember if he had reinstalled all the screws! BS! He did not!\r \r The Service-writer told me I could go back with Edward to see over the reinstallation of the 8 screws, and I told Dug that was his job not my job! \r \r This is a big deal because at high speeds this skip-plat might/will blow-off and become a danger to anyone driving the car or another driver on the road!!! If you can't trust the people working on your car then I have a problem with the Dealership!\r \r If you can't trust them to replace the screws then what other steps are they skipping???\r \r No Quality Control at this Dealership! more

Lied to again and again 10/20/2011

Pros: null Cons: null more

Horrible Service 4/28/2011

Service department was not good at all...We got truck used for Sun State with 6,000 miles within 12 hours to have engine light to came on...The truck had a problem and was returned by first owner and instead of service dept (Brady K.) fixing it they just cleared the code...We had to have a new Turbo put in, which I can state that ford did take care of it...We should of returned truck at that time, but we had friends and family working there in the service dept.(Friend/family did not work on truck, but had service info about truck)The next couple of years truck was good...Had a problem with a blown head gasket, (2006 F250 diesel 6.0) had service done at another Ford dealer that was closer was return 4 times with problems of cab not attach to frame to oil leak, broke wire harness holder and things broken off radiator...Each time it was returned there was something else broken...So We drove over a hour to Sun state thinking that we had nothing to worry about, to fine out that the first de more

Good overall experience 4/24/2011

I did my internet research first and came in with exactly the car I wanted to look at, so I can't really speak for their sales tactics. I can say, however, that I had the price from the website written down and it was lower than the price listed on the car by about $600. The salesman looked at my written price and said "That must be the internet price, I can honor that." Most shadier dealerships would have contested it or something, at least in my experience.\r They were 4th of 5 dealerships I went to, so by comparison; They let me do a slightly longer test drive and on more open roads than the other dealerships I went to, though that may be due to their location. They were the only ones that didn't need to photocopy my diver's license first. They were about even with the guest service I got at the other shops, but I only went to shops that had good guest service reviews anyway.\r I ended up buying from the mainly because they offered a free power train warranty included in their price ( more

Sun State treated my referral well 3/23/2011

Referred a coworker to Sun State Ford this month to look at 3 used trucks. She drove in from 60 miles away and visited the dealership by herself. She remarked how courteous the salesperson and manager were to her and found the truck she likes. I am even more confident to refer more friends to Sun State Ford more

My referral was treated very well 3/23/2011

I referred a coworker to Sun State Ford this month to look at 3 used trucks. She drove up from 60 miles away and visited the dealership by herself. She was so impressed with professional and courteous treatment from the salesperson and manager. She also found the truck she liked. I am even more confident to refer more friends to Sun State Ford. more

Dealership 3/21/2011

I have bought 4 vehicles from Sun State in the past 8 years. They have always been honest and upfront with me. Marcos DeSouza in used cars always gives me fair numbers and makes dealing easy. Quite a few employees are multi-lingual and it is always comforting to talk to someone in Español. I have sent many family members to Sun State to buy vans and trucks and each person I have sent always thanks me for the introduction. I am very happy with Sun State Ford and will continue buying cars from them. more

Awesome customer service 3/18/2011

My first experience with Sun State Ford was when I was moving to Detroit. Rich in Sun State's Commercial department helped me for a few weeks by ordering my brand new Explorer to the exact specs that I wanted. Not only did he order the unit but he had the vehicle shipped to a Ford dealership near where I was going to live. All of the paperwork was handled in a professional and timely manner. Where Rich went over the top and I thank him to this day was that he suggested to have a remote starter installed in the vehicle. When I would be getting off shift I would click the button on the remote and have the car warm up for a few minutes before I came outside to drive away. At temps close to 0, this put a smile on my face many a day. I have since sent many of my personal friends including my sister to buy their cars from Sun State. Keep up the good work. more

Customized individual service 3/18/2011

My first experience with Sun State Ford was when I was moving to Detroit. Rich in Sun State's Commercial department helped me for a few weeks by ordering my brand new Explorer to the exact specs that I wanted. Not only did he order the unit but he had the vehicle shipped to a Ford dealership near where I was going to live. All of the paperwork was handled in a professional and timely manner. Where Rich went over the top and I thank him to this day was that he suggested to have a remote starter installed in the vehicle. When I would be getting off shift I would click the button on the remote and have the car warm up for a few minutes before I came outside to drive away. At temps close to 0, this put a smile on my face many a day. I have since sent many of my personal friends including my sister to buy their cars from Sun State. Keep up the good work. more

I love Sun State! 3/17/2011

Sun State is the BEST! I purchased my first car from Sun State back in 2001. The salespeople were super knowledgeable and friendly. more

Great Commercial Department 3/16/2011

Being a small business owner I was intimidated walking into a Fleet Sales Department. Surprisingly I was warmly welcomed by Rich Rosenberg and he treated me like I was the president of Coca-Cola. I can't say enough about the service I was given. Rich is truly a diamond among salespeople. That is why I wasn't surprised when he told me he was one of Ford's top 100 Commercial Account Managers. His knowledge was vast on products and financing options. He even gave me options that I did not know existed. Needless to say, I bought 2 vans from him and look forward to replacing some trucks in the future. I am a fan of Ford and of Rich in commercial sales! more

Can't Say Enough 3/16/2011

Absolutely fantastic! From the sales staff to management, this car dealer rates far above the many I have dealt with. Great staff, very professional. There is no need to barter, the prices are already discounted. I got what I wanted for my trade, and found everyone very eager to please the customer- me. I especially appreciate their no pressure style. Work force was diverse, and it was refreshing to experience a very dedicated team of employees. Special thanks to Solomon Shubin - Customer Care Manager, who went out of the way to show us how to use the SYNC system, Dan Napoleon Pre-Owned Manager - who made our trade value come true, Cecil Silva the salesperson who spent hours giving us the Ford experience before putting us behind the wheel to drive our Ford Edge Limited home. more

First Class Service 3/13/2011

I have been servicing my car at Sun State Ford ever since I purchased it in 2006. I have had the same service rep, Don Raymond, assisting me each visit. I always receive great customer service and a warm welcome every time I come in. My car is always serviced promptly and usually finished before the time I'm told it will be ready. I've never had a problem scheduling an appointment right away and have always been accommodated. I always receive the best possible value for services when I come in and trust the recommendations given for servicing and work that is done on my vehicle- which says a lot about a dealership. I would highly recommend Sun State Ford to anyone interested in purchasing a vehicle or servicing their vehicle- and especially Don Raymond as a service representative. more

Nice Place to do Business- No Hassles 3/13/2011

I had gone to a few stores before I bought my F-150 Crew from Sun State. Some places asked for all your personal information before you could even look at a car, others were just too pushy. What I really liked about Sun State was that I was able to look at all the trucks without someone hounding me. When the salesman did come up he was very cordial and gave me my space to talk to my wife and family. When we picked out the truck, Cecil came over and took us for a test drive. When we went inside to do business he gave us some options that worked within our budget. Within an hour we had signed the paperwork and were on our way. We did make one stop in customer care and decided to add on a spray-in liner. The guys in that department did a great job following up to make my spray liner appointment. Cecil even came to my office to pick up the truck and later to drop it off. I really enjoyed the extra service. I will do business with them again. more

amazing service best daealership 3/12/2011

I have a summer home in Orlando and wanted to get a SUV for when my family visited. Ian Riding spent weeks with me on the telephone (long distance) to narrow down what I wanted. He coordinated with the pre-owned manager and found me a Lexus SUV for the price range I was looking for. When I flew down to take delivery, I was extremely surprised that the vehicle was in better condition than the pictures Ian had sent me. He had the whole car detailed, battery replaced, and light covers redone. It looked great!!! Other dealers that I had called told me that the only used vehicles for sale were on the lot and to check back for other inventory. Ian Riding went out of his way to help me get what I was looking for. I highly recommend this store for going one step above and beyond!! more

Great Service 3/12/2011

I have relatives in Germany who are always asking me about parts for their mustangs. It used to take me a lot of time to find the right parts including performance parts for them. I finally found a source that takes care of everything from start to finish- Sun State Ford. I put my relatives in touch with Jay at the Sun State parts department and he has been helping them out ever since. He did such a good job that the mustang club in Germany started ordering their parts from him as well. Anyway if you are ever looking to get parts for your Ford, the guys at Sun State are always willing to help whether it is locally or internationally. more

best dealership out there 3/11/2011

I have a summer home in Orlando and wanted to get a SUV for when my family visited. Ian Riding spent weeks with me on the telephone (long distance) to narrow down what I wanted. He coordinated with the pre-owned manager and found me a Lexus SUV for the price range I was looking for. When I flew down to take delivery, I was extremely surprised that the vehicle was in better condition than the pictures Ian had sent me. He had the whole car detailed, battery replaced, and light covers redone. It looked great!!! Other dealers that I had called told me that the only used vehicles for sale were on the lot and to check back for other inventory. Ian Riding went out of his way to help me get what I was looking for. I highly recommend this store for going one step above and beyond!! more

Best Dealership in Florida! 3/11/2011

I have relatives in Germany who are always asking me about parts for their mustangs. It used to take me a lot of time to find the right parts including performance parts for them. I finally found a source that takes care of everything from start to finish- Sun State Ford. I put my relatives in touch with Jay at the Sun State parts department and he has been helping them out ever since. He did such a good job that the mustang club in Germany started ordering their parts from him as well. Anyway if you are ever looking to get parts for your Ford, the guys at Sun State are always willing to help whether it is locally or internationally. more

Great Service 3/10/2011

I recently went out to find a Used car (which I was not looking forward to). After 2 min. of meeting J.P. (John Prosser) all of my fears were eased. He took the time to listen to my needs and help me find the right car for my family. He poited out the Certified pre-owned cars which come w/ a full warranty and still thousands less than new. When it came to the pricing it was as if there were no hurdles to jump over all options were placed in front of me for me to choose the best terms for me. I love my new Ford Fusion, and look forward to doing buisness at Sun State Ford again in the future. more

Great Customer Service 3/10/2011

I went with my husband to Sun State Ford to inquire about some accessories for my van. Kevin in Customer Care took the time to explain all our options and helped us get what we wanted for the budget that we had. When we came to pick up our van, Kevin was not there but Solomin, who also works in that department was able to deliver us our van and spent another 25 minutes explaining all the features. It is very rare to see someone who takes that much time to help someone who wasn't even their customer. I would recommend this store to others and especially the customer care and accessories department more
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Owner Message

  • Whether you're looking for a new Ford, a previously owned car, truck, SUV or vehicle financing, our friendly, professional staff is ready to provide you with all the help you need -- New cars, used cars, lease, auto repair, auto parts, auto service, financing, new car, used car -- new cars, financing, used cars, auto parts, car, truck, SUV

Additional information

  • Hours:

    Sun 11am-7pm, Mon-Sat 8:30am-9pm
  • Payments:

    Visa, Master Card, Discover
  • Neighborhoods:

    West Colonial, Northwest
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