The counselors are nice, but the nurse practicioners are arrogant and down right mean. If you miss an appointment, they take offense like you just punched their child in the face and scold you and charge you $100 dollars! I thought mental health professionals were supposed to be supportive and compassionate? I missed 2 appointments due to the condition I was seeking help with. 1 week later, I receive a phone call from collections rather than trying to get ahold of me! Even though I found it repugnant that these people would prey on those who are sufferring, I paid the bill with the unreasonable penalty fees anyways thinking I could return. When they receive my payment, they send me a NASTY letter in the mail banning me from the practice! FOR MISSING TWO APPOINTMENTS! Are you kidding me? STAY FAR, FAR, FAR, AWAY. The only decent human beings in there are the counselors who are independent contractors - see them elsewhere!