This is the third time that we have run out of propane... as a result of the company not making a delivery when scheduled. We have been customers for over 10 years. One of the three events occured because we had a significant increase in our use due to holidays and family, but twice now they have somehow skipped a regular delivery and we didn't realize it. There should have been a delivery in August, but their records show that we last received propane 7 months ago... MARCH!! The emergency dispatchers I spoke to are very nice and helpful, the on call delivery person isn't wanting to come at 8 PM, but we are without hot water or heat and need to remedy that tonight! I'll be calling the office in the morning... I'm not sure yet what other options I have for Propane service in our area.