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Suburban Propane - 4 Reviews - 12575 Charles Dr, Grass Valley, CA - Industrial Supls & Equip Misc Reviews - Phone (530) 798-4097

Suburban Propane

12575 Charles Dr
Grass Valley, CA 95945
(530) 798-4097
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All reviews seem negative


This just in.... Suburban Propane changes name to Sub Par Propane. I heard they provide "superior service" too.......Ha! and so do the airline companies. Years from now we will us...

Sub Par Propane 11/21/2011

This just in.... Suburban Propane changes name to Sub Par Propane. I heard they provide "superior service" too.......Ha! and so do the airline companies. Years from now we will use sub par propane as an example of how to lose customers. The office manager Laurie (not quite sure of her name) is the poster child for Halloween, only missing her broom. As she sweeps away all her customers, she continues to add more hidden fees, additional charges, price hikes & yet still figures out ways to just be down right rude to people. Never paying attention to what you say, not having a clue what empathy is & believing customer service is a pointy hat. I have only been a customer since August and have been disappointed the whole time. I went to Campora Propane and were very pleasant to deal with, resolved my issue quickly and provided above and beyond customer service. Customer service the way it used to be.\r I will tell every one I know for the next two years how awful Sub Par Propane will treat more

Poor follow thru - they don't show up 1/5/2011

Poor follow through. You can't believe Suburban Propane Grass Valley when they give you a delivery date. 1/2 the time they don't deliver when they say they will. I've been a customer for 10 years and have been disappointed over 1/2 the time. They'll give you a date and never show up. Or they'll show up and not fill the tank. A new manager started in 2010 to clean up this mess, so I was hopeful for improvement, but they are still missing their commitments. more

Awful experience!!! 7/2/2010

WORST CUSTOMER SERVICE they overcharged my credit card and promised to return my money in 30 days??? I did not receive any money in this period of time. JUST BE CAREFUL with this company. more

customer service 3/25/2009

WORST CUSTOMER SERVICE in the world, they make cable guy look good!! you sit around all day being held hostage with NO ETA and the only thing they will tell you that you are on the route for today more
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Our Business Is Customer Satisfaction

Owner Message

  • Suburban Propane is a nationwide distributor of propane, fuel oil and related products and services, serving the energy needs of residential, commercial, and agricultural customers in 41 states.. Residential and Commercial Propane Delivery,Tank Installation,Fuel Oil Delivery,HVAC Service,Service Plans.

    Propane For My Home:
    Reliable Fuel Delivery
    24/7/365 Live Customer Service
    Automatic Delivery
    Budget Payment Plan
    Online Access
    Flexible Payment Options
    Propane For Your Home
    Bury Your Tank
    Propane For Recreation
    Propane and the Environment
    Refer a Friend - Earn Free Fuel!

    Propane For My Business:
    Commercial Installation and Delivery
    Restaurants and Hotels
    Forklift Motor Fuel
    Landscape Mowers
    Fleet Autogas
    Builders and Construction
    Temporary Heating
    National/Major Accounts

    Propane for Agriculture:
    Reliable Propane Service

    Heating Oil & Refined Fuels:
    Dependable Fuel Oil Delivery
    Automatic Delivery
    Budget Payment Plan
    Refer a Friend - Earn Free Fuel!

Additional information

  • Hours:

    Mon-Fri 8am-5pm
  • Payments:

    American Express, Discover, Master Card, Visa