I had placed an order through 800-Flowers, called 800-flowers FIRST thing in the morning to confirm that flowers would be delivered today. 800-Flowers gave me number to place where arrangements was originating from. They said that it went out this morning and was picked up by their delivery service (Suburban). I was told flowers being delivered to businesses are guaranteed before 5 pm, well here it is 4:30 pm and still no flowers delivered to my wife for Valentine's Day. So I called Suburban to inquire as to what the deal is, per owner who answered the phone? ""Our drivers have been out since 8 am this morning."" I reply my wife is supposed to leave work...now!"" Owner says, ""If she leaves work we'll deliver them tomorrow."" I reply, ""Tomorrow isn't Valentine's Day is it?"" Owner replies, ""Oh well, don't know what to tell you.""
I will NEVER again give a place my business that uses this unprofessional and RUDE delivery service. I wouldn't recommend anyone else does either. I'm an OTR truck driver and this was my only resort (since I'm in Missouri) to make sure she got flowers, I'm very displeased that they've shown me that if I want it done right, I have to do it myself.