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Suburban Chevrolet - 90 Reviews - 12475 Plaza Dr, Eden Prairie, MN - Chevrolet Dealer Reviews - Phone (952) 800-4388

Suburban Chevrolet

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12475 Plaza Dr
Eden Prairie, MN 55344
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(952) 800-4388
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Reviews

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Best

VERY FRIENDLE SALESMAN VERY KNOWLEDGEABLE ABOUT THE VEHICLA AND GOOD EXPERIENCE AND WILL DEF BE BACK Pros: null Cons: null

Worst

Said about an hour, took over two hours. I had to ask to get car washed. Never contacted about what problem was. I had to ask after 1 1/3 hours. Certified service form shows all t...

Tire repair 7/21/2011

Said about an hour, took over two hours. I had to ask to get car washed. Never contacted about what problem was. I had to ask after 1 1/3 hours. Certified service form shows all tireas at 35 lbs. None are at 35 and they did not reprogram/set the computer to correct tire correct location. more

Very Good 7/13/2011

No complaints... I had a basic 30K mile service done and it got done within a few hours. I work nearby so I was able to have a coworker give me a ride there and back. I really like the Internet scheduling capability. more

Oil change 7/8/2011

Quickly done. more

Service 7/6/2011

Good: Friendly personable service. Other: The free car wash was a nice touch. more

Saturday June 18 6/21/2011

Good: My car wax fixed appropriately. Free coffee and bagels in the waiting room.. Bad: Waited 1 1/2 hours for a courtesy shuttle back home after drop off because they forgot me.. Improvements: More feedback on how long the repair would take. Other: Thanks for asking. more

Great Service at Suburban Chev 6/20/2011

As always, Suburban Chevrolet provides great service. more

Service 6/20/2011

The 2007 Chevy Impala may have some issue, but the service department @ Suburban does not. Thanks for the effort and I will be hoping third times the charm. more

Harley and the Purchase of Our Suburban 6/14/2011

We've been working with Suburban Chevorlet since 2003. We have had great experiences but working with Harley was by far the best. He was pleasant, honest and thorough. When a glitch in the price emerged, he contacted us immediately and worked with us to resolve the issue in a satisfactory manner. We will ask for him next time we need a vehicle and will certainly recommend him to others. Thanks, Jeannie and Jeff Judge more

Great Service 6/7/2011

Suburban Chev service department is quick and curtious. more

47000 mile service 6/5/2011

Good: the job was done, appears to have been done well. Car was washed and dried. that's really nice.. Bad: 1. an hour and a half for a scheduled oil change and tire rotation, seems about 1/2 hour too long. 2. no one came and informed me the service had been completed. 3. clerk had to go find paper work when I finally got up, noticed my car in the lot, and my keys hanging in the clerk's 'office'.. Improvements: Be greeted with a smile when arriving. have a service person at the desk. or if one is at the desk busy with someone else, have them look up and say 'someone will be right with you. Tell the customer when the car is done. have the paper work at the service counter at the same time the car is done and the customer is told.. Other: The service has never met up with the quality of the car. every time I bring my car in and respond to your survey i tell you i can't help but compare service at honda (my other car), where the opposite of the above improvements are a constant (greeted with a smile, told exactly when the car will be done, told when it is, cashier ready with smile and paper work when told. when you guys can do that, you will get much better reviews. But, I absolutely love the car. And I was raised a Ford guy.. more

Warranty work done 6/5/2011

My vehicle was overheating and I thought it might be the thermostat. It turned out to be a head gasket problem. Suburban determined that it was covered under warranty and fixed it accordingly, making me a very happy camper to be treated so honestly and efficiently. more

Excellent 4/5/2011

Excellent customer service! Delivered above and beyond the required level of communication and attention I expected. I would strongly recommend Suburban Chevrolet and GM to anyone. Thank You for standing behind your product. This is my fourth and certainly not last Suburban. When might we see the new diesel in the half-ton? more

Will be back! 3/31/2011

Great service - very thorough and straight forward. Best experience we've had! Will be coming back in the future! more

Great salesman 3/29/2011

I really enjoy doing business with Tom Norman at Suburban Chevrolet more

love the folks 3/24/2011

I love the folks at Suburban. I feel that they treat me like I treat them; we have a working relationship that is valuable to both me and them. Shane from sales and all the service advisers from Service are outstanding. Suburban is not the closest to my home of Chevy dealerships, but the team there is the closest to outstanding I know. more

Did a Great Job 3/10/2011

Allen did a great job & we'll definitely recommend this dealership to our friends. more

easy to work with 3/9/2011

I continue to be satisfied with all the departments at Suburban Chev.I also injoy working with Jack in the sales area. He is very honest and easy to work with. more

Great group of People 2/23/2011

Suburban Chevrolet was awesome. I ended up having a problem with the car, totally expected on new vehicles, and they totally took care of the issue with the car and did right by me. I have no complaints at all with Suburban Chevrolet. Great group of people and very helpful!!!! more

extremely helpful 2/16/2011

I would highly recommend Suburban Chevrolet every staff member of this dealership was extermly helpful and accommodating in every way. My special thanks to Randy Edgeton, sales consultant! more

be very successful 1/26/2011

I was pleased with both the sales and finance team I worked with. They were to the point and appeared to work to give me the best price and offerings available. I prefer a direct, no bull**** approach to dealing with people understanding what were both trying to accomplish in a deal. If I felt they weren't working with me, I would have walked in a second. I did not. I would and have recommended them to others. If Sub, keeps this type of service up, they will be very successful. more
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Owner Message

  • Welcome to Suburban Chevrolet!-Suburban Chevrolet is a new car dealership and repair shop serving customers in Minneapolis, Minnesota and the surrounding suburban communities. Since 1925, our family owned and operated car shop has provided customers with excellent car sales and repair services. -Are you looking for an affordable, quality new or pre-owned vehicle? We have a huge inventory of vehicles including: Aveo, Cobalt, Corvette, Monte Carlo, Impala, and Malibu. Please refer to our website for more information. - Additionally, we have the following automobiles in stock: Avalanche-Equinox-Suburban-Tahoe-Trailblazer-Astro-Uplander . Our dedicated sales associates, mechanics, and auto technicians work diligently to ensure that the vehicle you purchase from us provides you with a hassle-free experience. To better serve our customers we are a direct repair facility for several major insurance companies. Also, we offer free estimates, free pickup and delivery, and a lifetime warranty on all collision repairs our staff performs.-Call today for more information, or to get an estimate!-Family Owned Since 1925. Large Selection of Cars, Trucks, Suv's and Vans.

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