I cannot even give this place a star. The hair dresser was very nice but, her work was that of a beginner in school....she talked a good game plan but, did not produce. I broke into tears...in all my years I have NEVER had such a HORRIBLE end result and I have personally done some things to my hair...EEK! they are insulting by saying that it looks okay to them and that they will try to fix the color if I come back and give me a free conditioning treatment for free ...like now I am at their mercy I spent 3 hours there already for this mess I haven't the time to run around at sit however long again just to have them mess it up again because frankly I think that this salon is all poof no proof. Jane said it is policy that I have to pay for this debacle at the tune of $150...to have this Jane person tell me that it is the salons policy since they opened that I have to pay this was just another JAB I had never been there before how do do I know their ""policy"" (which mind you is to their benefit not the dissatisfied customer) and I feel that I should not have to pay until they get it right afterall I did not want to pay for something that is BROKEN, so to speak....would anyone in their right mind purchase something that is deffective. I should have known there was a problem when the hair stylist would not face me toward the mirror. The cut was too short, my color is muddy/ green on the ends, orange at the scalp/ roots and smelled burnt when I wet it....let me tell you about the style I have very curly hair that she made look like a older ladies long roundy moundy. I have a vacation planned and here I sit with hair that I cannot even go out in public with unless I want to look like a crazy person. I won't get started on what my husband has to say. Let me add that the station/ implements were dirty...I wonder if the stylists here attended the WI state required Sanitation courses this fall. Spare yourself...I know that they will not admit that they were wrong and I might as well lit my money on fire...trust me I have wheels in motion and I will find resolve and speak on any and all platforms to enlighten the public to take heed when it comes to this place just because they are in a so-called high-end area does not make them qualified.