Ever been accosted by a business owner? That was my experience today. After scheduling an appt earlier today for nail service, I arrived only to be met at the door by the owner, Konitha. She did not invite me in, but said she needed to speak with me. As the other patrons looked on through the glass wall and doors, she proceeded to air her grievances. She didn't like my tone when I called earlier in the week to schedule an appt and there was no availability...she said I sounded frustrated and snapped at her. After I apologized and said it had more to do with my stressful day than her, I asked why she had chosen to express herself this way. I indicated that it was offensive and unprofessional to treat a client in this manner. She went on for nearly 15 minutes about how she had been in business for 12 years, didn't need me to tell her how to run her business and then left me standing outside. When I asked for the business' information to report the experience to the BBB, I was asked to leave. Now that is customer service. No self-respecting business treats its clientele like this - or has employees that fight others and create scenes where the police must be called in (another recent adventure at Studio Nails). I'd recommend taking your business elsewhere. I certainly will.