The owner, Jane is both the receptionist and the esthetician. She was nice during the appointment, competent and did an overall a good job with my eyebrows. There are not so many places that do eyebrow threading, so I made another appointment with her. However, I was not able to make it and canceled 2 days prior to it. She is not available over the phone, so one has to leave a message. I don't know, whether she listens to envelope info, but when I called back to make a new appointment, she started to go off about me making a cancelation less than 24 hoursbefore the appointment and how unacceptable that was. When I mentioned that I did call ahead of time and am quite certain about that, she said that why wouldn't I go look for services elsewhere, since she just can?t stand ""arguing with her clients"" as she put it.
Pros: fast in and out, Ok procedure
Cons: turns clients away