True story, from last night 10/17/2009.
1, Bitchy bartender who ignores order
2, Waiter brings wrong bottle, twice.
3, Sub manager, worst of all, worst of new york, RUDE as hell.
4, No sense of customer service of general manager,
We had reservation at 9:00, didn't get a table until 9:45. OK, it's NY, this place is supposedly a ""hot spot"".
We waited at the bar, ordered two drinks, and two waters. Drinks came right up, water, completely ignored, after 3 attempts, finally my boyfriend had to ""yell"" to get water.
We seated, 4 of us, ordered bottle of red wine. The waiter came back with bottle of white wine, as they showed the bottle, we told him that's not what we ordered. He came back with the bottle, which was not what we ordered. It was upgraded version of what we order. We confirmed that this is the $50 bottle we ordered. He had to go back to sub manager, he came back with ""attitude"", asking what made us think this is different from what we order. They are French, know about wine. It was actually better wine than $50 bottle we ordered, so we took it.
But they had to confirm with several people so wine did not come until our main course comes in. Yes, it took over 30 min to get a bottle of wine.
I ordered 10 oz of filet, two others ordered rib eye of 24 oz with bone. Mine came, pretty big size. Theirs, looked like they each got 5 oz. Bone was put on the side, should weight less than 4 oz. So, easy math. They should get about 10 oz of meat each, should be ""about"" the same size of my 10 oz filet.
It was SO obviously, we were curious to see what this is about, not angry, just asked the sub manager. This 30 something, short, white guy, said:
""Why would you split the rib-eye"", meaning, you guys are so cheap you don't want to order one per person?
It DID not answer our question.
He also said, maybe mine was 14 oz by mistake, so I got ""lucky"". True, true story. So what are we complaining? that was his attitude. We got angry at that point, asked to General Manager to come.
He was, confused because such thing, even in crappy restaurant, should not happen.
He asked us, how they can make this up. At that point, my filet was cold, we just wanted to get he hell out of the restaurant, so there was no need for them to bring new dishes, or give us extra bottle,
We asked for check, after making sure not to charge my filet which I did not touch. Check came, charged for half of the crappy rib-eye, bottle of wine, and half of salad, half of appetizer, for the ""ANGRY, unpleasant, most rude, non-appetizing experience"" we still had to pay over $100. No tip, of course.
If you wanna waste money, give it to charity please, NOT go there, not to be ""disrespected and treated as crap"".
Cons: Worst service