In Nov 2010 my realtor contacted Carolyn Nelson to show me a rental property, and she refused to talk to him because she said she wanted to speak with me directly, I should have taken this as a warning sign. I contacted Ms. Nelson and met her to view the property, she seemed nice at the time and I put down a $500.00 refundable deposit to hold the property. The next week I found another property that was actually better for my family in size and location and was approved. Since there was no lease agreement with Ms. Nelson, I called her immediately to let her know the deal was off and she of course was irritated and not very pleasant. I explained to her my situation and she didn't want to hear it, told me my deposit would be mailed to me and hung up on me.