Recently I visited this business and purchased a few nuts and bolts. After all it's what they sell, well before you get bored and stop reading my comments. I purchased a drill bit not being real sure so I kept the receipt. Well I never used it so I went back to get the correct size. When I met an employee at the counter he was very nice and helpful. The correct sized bit was less expensive than the one I bought, so I thought maybe I could just exchange it and accept the difference for convenience. But when the employee went to ask if was okay to exchange the bit, I noticed she (the owner) looked around the employee to see me, then she said sorry we don't do exchanges. I asked her even if it was obviously never used? It's just our policy. But this managerial decision wasn't made until she saw me! Guess what color I am!!! Paula Dean moment....
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