I took my Nissan Armada to Stitches to simply have the driver-side armrest reupholstered. After the owner certified that he could match the original vinyl, I allowed him to disassemble my armrest for the 1-day job. When I returned, he charged me the quoted price of $120.00 (overpriced, as well), and returned my keys like any typical transaction. However, upon closer inspection, I noticed he actually used a different swatch of vinyl from what I initially selected. When I called him over to my vehicle, he began REACTIVELY explaining how he ""wasn't"" able to get the ""exact"" match because it was ""no longer manufactured."" When I asked why he didn't call me before taking the liberty of using a different selection of vinyl, he just stammered around the issue. He did however guarantee the alternate vinyl as being much more supple and durable than the original material used by Nissan.
However, the vinyl he selected (withOUT consulting me beforehand) did NOT match my interior. When I returned, instead of replacing it, he opted to snatch one of my headrests from the backseat so he could dye the armrest. Over the next few months, the dye began to lighten back to its initial hue. Finally, a month past the 1-year date of installation, the vinyl tore! When I contacted him about replacement, he merely reiterated his 1-year guarantee without ANY regard for the initial issues I incurred as a customer. . . Sheisty business. . . GO ANY PLACE ELSE!!!