I had a horrible experience with State Farm and Steve's staff. I have decided to change insurance company after 17 years with State Farm, which is unfortunate and avoidable with a little customer service and effort from my agent. State Farm is the most expensive insurance company around, and the reason I was comfortable paying for that premium was for their ""award winning customer service"". Customer service is not what I received from State Farm corporate nor from my agent. \r
I had a small incident with my car that required my front bumper to be replaced. The claims process was unprofessional, Steve's staff was unprofessional and after my first and only claim, State Farm's response was to double my car premium over the next three years to recoup their out of pocket expenses and make a $1500 profit. Steve's response to this ""highway robbery"" was that it was out of his hands and when I asked to speak to someone that actually made decisions, Steve continued to point me to call center managers that had no authority to make a decision. \r
My advice is to not use Steve's services nor State Farm. Insurance is a zero sum game and as long as you have a reputable company behind you (Farmer's, Allstate, etc.) you will be fine. I was able to switch my home, auto, umbrella, personal items and life insurance coverage (increasing my coverage levels in multiple areas) and I still saved $100/month over State Farm.
Cons: Customer Service, Price