We got rear ended and they had Allstate, who told us we had to use Sterling. I resisted since my brother in law owns a body shop, but was told they would not ""guaratee"" the repairs if we didnt use Sterling. It was a fairly simply fender bender, but took almost 4 weeks for them to replace a bumper and muffler. When the wreck happened, the auto seat belt feature quit working. We told them about it and they said there was no way a rear end collision could cause that to quit working. Amazingly enough, they worked fine when she got in the car, and wouldnt work when she tried to get out after the wreck. Anyway, they said they would look into it, then another week went by, and they said they had ordered the parts to fix the seat belt thingy. After another week, they said the parts came in, but they determined (TWO WEEKS LATER) that in their opinion, it had not been caused by the wreck, so was not covered by Allstate. They COULD fix it, for out of pocket money from us. At this point we just wanted the car back, I wasnt going to pay their outrageous fee for fixing the darned thing, which should have been covered by insurance in the first place. I tried to reterive my car, and was told they couldnt release it because the non-working seatbelts was a safety issue, and their POLICY required I get it fixed before I could drive off their premesis. ARGHHH!!!
Pros: good location
Cons: poor service, scam with insurance co.