After having what felt like a comfortable conversation in email was a nightmare when I tried to actually call the law firm.
The receptionist confused the heck out of me when she asked for my name THREE times and then a fourth when she asked for the last four of my social security number. That's when it dawned on ME that something wasn't being done. She THEN asked me (after two plus minutes of asking me my name) if I was a client... I wasn't. I was a potential client and had exchanged emails with one of the associate lawyers at this firm.
The emails were ok, but the feeling and rudeness I encountered from the receptionist was awful and worse when I tried to tell the lawyer (again in email) that her receptionist had really dropped the ball.
The lawyer then took *me* to task for not asking "correctly" for her and then told me the wording I "should" have used instead of being confused by receptionist.
I don't call lawyer offices - ever.
So how would anyone know you had to have certain words to get through to someone you've already had a conversation with in email three says before?