We were recently in Charleston for a few days, and I was able to have my hair colored at the location on King Street, by Sue. She was wonderful, did a fantastic job, and understood exactly what I wanted for my color. This was the first time I had had services with Stella Nova, and was very pleased. The environment at this King St. location was charming and very Charleston, and the entire staff was extremely nice and helpful. I would add that they were out of the shampoo I wanted to purchase, so when we were in Mt. Pleasant, I dropped in at the Mt. Pleasant location, and observed extremely poor customer service from the young woman working at the reception desk. She never acknowledged me or any other customers waiting in line, and doing her job seemed to be an inconvenience. I asked her about the shampoo when I brought it to the counter to pay for it, and she looked at me as though I was an idiot for asking. She was young, and most likely feeling very good about herself, but she needs training to be customer oriented, helpful and friendly, because this is the business in which she works. The salon WAS beautiful in Mt. Pleasant. Wouldn't it be nice to have beautiful and kind people working there as well...after all, they obviously need to work or they would not be there. We own a business, and if our employees greeted customers in this fashion, or were not helpful, then they would no longer be working for us.