Being from the Midwest, the home of Steak n Shake, I know what they are SUPPOSED to be like. I grew up on the steak burgers, skinny fries, and chili, and WHEN DONE CORRECTLY, they are delicious.
This steak and shake does not seem to know how it is done. The wait staff is inattentive and stretched too thin. They do not refill drinks in a timely manner and food is typically not served as ordered, with errors and omissions occurring regularly. Last time I was there I ordered a double cheeseburger and only received one meat patty. My husband ordered cheese on the side of his fries and it was poured on top, and we had to ask specifically for our waitress to bring out the chili I had ordered.
Steak n Shake is typically a good, reliable place to eat, but this location does not fall into that category. Corporate needs to do a refresher course, STAT!