This office never returns calls or emails, especially if there is a problem. Tom's office hours are 9am-2pm. He is always inaccessible, and often rude. This office overcharged me for three months and have yet to fix it, after many emails and calls. They know NOTHING of customer service. This is not typical of State Farm, just do not go to this agent. I would give them zero stars if it was possible.
Pros: Example: best croissants in town
Cons: Bad communication, incompetence