I have a rental house in Yorktown, and the heat went out. I called around to 7 different companies and tried to get someone out ASAP. Star was the only one that called us back and was out there the next morning. We are a military family and stationed out of state, so trying to do things in VA while we are in another state makes it alittle bit harder. But without any issues the guy Ron came out and told us what was broken and that he had to order the part and it would be in the next day. He bypassed the heating unit so my renters would have somewhat of heat for a temp period while he waited on the part. The next day I called Star to see if the part came in and they had told me the wrong part came in so it would be 2 days for the correct peice to come in since it was friday and mon the guy came out to the house and fixed the broken peice. I thought that someone would call me or my renters and tell us that the piece was fixed since my renter was not home when Ron came to fix it Mon morning. Tuesday i called Ron's cell phone 3 times and left messages given a 3 hour break inbetween calls. Still no returned call I called Star's main number and they took my infomation and said that once they got ahold on Ron they would call me back. Not even 10 mins later they called me back and said that the part was repaired and the cost would be $200 total for the broken part and it was repaired Monday Morning. I guess since they were not in a rush to call me and get paid they were not in a rush to get paid. lol Over all I am very happy with them and will call them again when we need anything done. They only charge $75 an hour for labor.