I was in there about 3 weeks ago, in order to get some sunglasses. I got there, ordered them, paid for them, etc. and was told that they would be done a few days later, and that I would receive a call. I never did. But I wound up calling them and they were ready, so I went into the store to pick up the glasses. I got them, and tried them on, and couldn't see right. I mentioned it, and was told to give it time, since they were new glasses. After I left, I noticed that a lens was bowed out. It was not fitted into the frame properly, and they had just shoved it in. That, on top of the fact that after I wore the glasses for 10 minutes, I had a massive headache, led me to return them. I said that they were giving me headaches, and the lens was misshapen, so they took them back in order to fix them. I was told that they would call me when they were ready. They didn't. I called on the day they suggested, and found out they were ready. So I went to pick them up, tried them on, and they hadn't bothered to try and fix the prescription. I refused to take them, so they tried to figure out what had happened. As it turned out, they had read my prescription wrong. So they took them back, and I was told I would get a call when they were ready. I never did. I went back in when I was told they would be ready, and waited. I finally got my glasses, but as soon as I looked at them, I saw that they had tinted the lenses 2 different colors. One was brown and the other grey. I refused to take them and asked to speak to a manager in order to get a refund. Two hours later, I finally got to speak to him. I told him the situation and said that I was tired of messing with it and wanted a refund. He said, basically, no, but he would give me a free pair of glasses. So I agreed to that, since my glasses tend to be ungodly expensive. I picked out frames, and left. Shortly after I got home that evening, I got a call saying that they had lost my prescription, and I needed to bring it back in. That was Saturday night, so I went back in on Monday, and gave them a copy. On Thursday, I was called in to pick up the sunglasses, and I saw the manager. I asked if he had gotten my prescription, and he said he hadn't. 30 seconds later, he looked down, and said, ""Is this it?"" It had been laying on the desk for 3 days, and took me going back in for the guy to even get it. I'm still waiting on the 2nd pair of glasses. I am willing to bet money, however, that they will be wrong. And if that is the case, I will be getting a refund for everything. You can be sure of that.