WHAT YOUR CREW AT ALL TIMES!!! Check under sofas, etc.!!! Needed to get wall-to-wall carpet in small hallway and two 10 x 12 area rug cleaned. So I paid the fee for 3 ""rooms."" One rug was wide open with nothing on it. A small glass coffee table and a u-shaped sectional with front legs anchored the other area rug. The crew asked if the sectionals are attached. I said no and can easily be moved. I offered to move them out of the way. Crew said they would do it. Also mentioned that a plastic film would be placed under all feet of couch and table as to not stain the wet rug. To keep my 1yr. old out of the way I entertained him in other room. Crew was done very quickly. I asked why my area rug that was wide open still looked dark and blotchy. Said that it was still wet and will take about 4-6 hours. After they left, I noticed that there were plastic under coffee table but not under the brown wooden feet of the sectional that was sitting on the wet rug. GUESS WHAT??? Crew did not even VACCUUM under the sectional!!! The 1 foot wide of area rug under there was completely dry with cheerios fallen between sectional still there.
Family still ask me when I was going to get the rugs cleaned. The open area rug looks even dirtier than before. Wish I could show you picture. So very dissapointed!!!! Never again.
On a good note....They were on time!