Stanley Steemer is everything their commercials want you to believe. Making an appointment online was easy; I received an email and phone confirmation. On the day my carpets were cleaned, I received a call about 40 minutes in advance of the technicians' arrival. The cleaning was fast, efficient, and excellent! The cleaners were friendly, knowledgeable, and respectful. Though they did offer extra services and products, I felt absolutely no pressure to purchase anything more. I highly recommend this well-known company.