Appalling customer service! The owner of this dry cleaner also owns Stadium Cleaners at 2028 W Stadium Blvd and owned Ace Cleaners at 1758 Plymouth Rd. At the Ace Cleaners location they put a hole in the back of my husband?s suit jacket. After weeks of going back and forth and finally launching a compliant with the BB Bureau they came back to me and said if I continue to bring my dry cleaning to them they would buy my husband a new suit. For four weeks I continued to bring my dry cleaning to them and they told me my husband?s suit was on order from Banana Republic. In the fourth week, I went in to drop dry cleaning off and the clerk told me that the family was closing down the Ace Cleaners location. We got a call from the owner?s teenage daughter two days later who told us her Dad had talked to a lawyer and there was no reason to replace the suit. It was at that point that we realized that the owner had lied to us about ordering the suit, so that we would continue to support his business until he closed it down, as we would typically bring in about $50 worth of dry cleaning per week. Not only does this man not know anything about customer service but he is a liar and a coward, putting his children up to do his dirty work. There are far better dry cleaning businesses to support in the Ann Arbor area.
Cons: Dishonest Owners