These guys are crooks. The office (not the therapists) have no idea what they're doing with regard to their billing. They are distrustful of their patients right off the bat. Their administration staff was rude and proved to be useless. Furthermore, if you owe them anything, watch out, they will send your bill to a Collections agency before you even have time to double check/dispute with your insurance rep (if you have insurance). Once it's at Collections, that's it, you're screwed. There's a reason they send to Collections so quickly, something fishy is going on there!
The billings department is hiding somewhere upstate i believe, and when i called TWICE (within 30 days of receiving the 1st straightforward bill, with only a total sum due, no description of anything) and asked to have a detailed itemized bill sent to me, without every receiving it, i quickly found my bill was sent to Collections!
All i can say is these guys are crooks. Don't go there - and tell everyone you know not to go there either! Please don't let them get away with this behavior.
I'm currently at a different center, with very good PT and administrative staff. It is possible to find.