True, sometimes reservation department experiences can be bad; however if you had cruised, you would have loved it! We had the opposite experience because we planned a small gathering for my Anniversary, so we dealt with group sales and it was a seamless experience. And we had such a great time! The meal was a combination of a served meal (salad and dessert courses were served to you, along with drinks) and a buffet. The food was simple, but very, very good. The entertainment - I was told there was a "small performance" and it turned out to be quite a few songs sung by very talented young performers during dinner - very entertaining! Then, the DJ came on and played favorites from the likes of Bon Jovi to the Commodores - something for everyone. We danced the night away and took breaks to go outside and enjoy the beautiful night views of the city.
This was so much fun; I can't wait to go again!!
Pros: Everything, really!
Cons: More time for dancing to the DJ would have been nice.